Coordinates activities and arrangements for group meetings, conferences and functions by performing the following essential duties and responsibilities.
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental and safety policies.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
1. Maintains desk hours throughout the cruise to meet with group representatives. Responsible for the scheduling of the Conference Center, Executive Boardroom, Multi-media room and the Business Services areas.
2. Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule, etc.
3. Resolves conflicts quickly and efficiently and provides alternative arrangements as needed; calculates additional costs. Cross-sells or up-sells products and services to compliment the cruise experience while increasing revenue.
4. Maintains constant communication with all department heads to plan function details such as space requirements, time schedule, food and beverage service, stage usage, sound and light, and video requirements. Discussions also include staff requirements and overtime issues. Keeps Cruise Director informed of all details and proposed conflict resolutions.
5. Uses company software, such as AffairWhere, to notify various department heads of the final group arrangements on a timely basis to ensure adequate preparation time for successful event execution.
6. Directs workers in preparing banquet and convention rooms and erecting displays and exhibits, equipment, etc.
7. Inspects rooms and displays for conformance to needs and desires of group.
8. Attends functions to minimize confusion and resolve problems such as space adjustment and need for additional equipment, food, beverage, etc.
9. Arranges publicity, special functions, and performs other duties to promote goodwill.
10. Coordinates special shore excursion requirements with Explorations!/Shore Excursion Manager.
11. Organizes group amenities. Up-sells amenities to enhance the group’s vacation experience, as appropriate.
12. Confers with the Financial Controller's team to ensure accounts are charged appropriately for additional products and services not included in the original proposal. Assists the Financial Controller facilitating timely and complete payment for onboard services rendered.
13. Attends meetings, training activities, courses and all other work-related activities as required.
14. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.